FAQs

JomTour! is an e-commerce platform which let you enjoy freedom for booking vacation tour and activities on your own. It is one of our new service offering by Mybarter Travel Sdn Bhd to experience your new vacation. Please contact us for more information.

You can start creating a day to day itinerary by selecting multiple destinations to visit. Set your duration time to spend at particular location. You may adjusting the date, places, time and cost tour on your own. After created, enjoy your vacation tour with your friend and family.

JomTour! giving you freedom to book for personalized day-to-day tour itinerary. Also save your time planning and creating a for your trip. Freedom of choice give flexibility to saving your money by estimate travel time, cost and keep realistic plans. Now you can finally enjoy vacation and create a memory of unforgettable travel experience with family and friend.

JomTour! Travel App is an Android and iOS mobile application use to fully control your day-to-day vacation tours. While the functionality are similar to website, JomTour! travel app offer different travel experience for customer. It offer real time tour tracking for user to enjoy freedom and flexibility during tour day. Whether travel pickup, ticket purchasing or enjoy on-site travel experience can be done with JomTour! App.

The tour price calculated based on total distance of itinerary and total duration time. Pay as go to multiple location. The destination place to visit is unlimited. Get out and explore Malaysia like local.

There are no printed material required. All information are kept inside JomTour! Travel App within you andtour guide driver. Hence, you dont have to carry anything and enjoy new vacation experience with us.

All of our tour are your private tour. The price depends on your transportation type and distance return to you starting location. Our trip planner are based on day to day itinerary. So, the longer day you stay, the more places you can explore.

Booking can be made by JomTour! mobile application. Before booking you need to register as customer using JomTour! App. Once success, you can proceed with creating a trip itinerary and complete the booking process.

No problem, whether you wish to change your tour date, type of transportation, or number of destination to visit, you may adjusting that before proceed the payment. Booking changes will incur a RM50 fee per alteration and have to be made 3 days prior to your departure. We will try our best to amend your booking, just notify us or your Tour Guide driver ASAP and we’ll sort you out.

Unfortunately not, once your booking is confirmed or the trip you’re booking has a (Confirmed Departure) you’ve got the go ahead to book your flights. Just let us know your flight details so we can add them to your booking.Note that flights should be booked at least a day either side of the tour to ensure you’re where you’re meant to be.

Check out our Terms & Conditions.

Unfortunately not. Full payment is due no later than 1 days prior to departure. If full payment isn’t made by the due date, we may cancel and forfeit your trip in accordance with our booking terms and conditions. Where bookings are made for tour departures that are less than 1 days away, full payment must be made.

Everything you need, including all: + Transport (including coaches, cruises and ferries). + Meals listed in your meal plan. + Everything mentioned in your itinerary/ package and any extras you purchase. + 24/7 guidance and support. + Baggage security and first aid trained staff.

Heaps! Whether you’re booking as a group, you’re a previous passenger, you’re paying early or buying a last minute deal, contact us.

You should wear whatever proper outfit according to the tour events.

Bring together your essential outfit for the day. And for more convenience, please bring along your extra cloth if you are going to any watery event. You may renting from us a few items like powerbank and charger for better availability. Please contact us for more information about rental items.

Whether you’re looking for souvenirs, which restaurant serve the best food or the optional activity that’ll take your experience to a whole new level, we get that everyone’s different. You designed your own tours so you don’t have to spend anything, but above the tour price, packages/extras, you should budget anywhere up to RM100 extra, depending on your choices. Each days optional activities and pricing can be found available on the tours itinerary page.

Every destination places that you booked have a number of duration time to spend according to your itinerary. The default duration time can be adjusted during tour booking. On the travel day, please wait 15 minutes at designated location before pickup. You can track tour guide driving location in real time while waiting.

Once booking is confirmed, any refund or cancellation of tour is subject to the applicable terms of the company. 2 options for customer to choose either change the date of tour or request for refund. The refund process may take 7 working day to completed. In addition, a cancellation fee of RM50 per tour will be imposed by The Company.

Our refund policy was 7 working days money back guarantee. Please contact our customer support for more info.

You may booking through JomTour! App. There are no reservation required. Once your order created, you will noticed your itinerary in JomTour! app stated as 'RESERVED' until payment completed. Please proceed with the payment for completing your tour booking.

Open your itinerary order in JomTour! app and press 'Travel Now' button. The driver will pick up you at you starting location within 30 minutes time. You may see real time tracking of your driver and waiting time. This activity will be repeated when you requesting for next tour destination. Bring along you own belonging to your itinerary.

The number of people are depends on your transportation type for day trip booked. For instance, you have booked for private car for city tour activity. Maximum people allowed are five people including driver as your tour guide. During your planning and booking you may select different type of transporation to suit your travel needs.

That’s the beauty of travelling! Throw yourself into new situations, new environments and connect with people from all over the world. Strike up a conversation to the person sitting next to you or get stuck into one of our group games, we never leave you out.

We have integrated tour booking with our travel operation for your convenience. For the first time in industries, you may enjoy freedom of vacation to go anytime and anywhere you like. Our tour guide will accompany as per your itinerary scheduled. Happy vacation!